General Terms and Conditions

These general terms and conditions specify the terms of sale via the PlantRay website available at (hereinafter referred to as ‘website’) managed by Picoinvent, inoviranje, razvoj in raziskave, d.o.o., company (hereinafter referred to as ‘provider’).
Check the general terms and conditions, written to facilitate a purchase as much as possible and increase the contentment with the products.

Picoinvent, inoviranje, razvoj in raziskave, d.o.o.
Volča 2, Volča, 4223 Poljane nad Škofjo Loko
Tax number: 47174706
Identification number: 7016999000

Order Confirmation
After ordering a product via the Internet, a consumer will be presented with an order confirmation email. An order is considered completed when a consumer clicks the ‘COMPLETE’ button in the shopping basket.


A user/consumer (e.g. natural person that acquires or uses goods and services for their own purposes not related with their trade or profession), can withdraw from the contract in a period of 14 days from the delivery of the goods. The decision needs to be communicated in writing to the address Picoinvent, inoviranje, razvoj in raziskave, d.o.o.. If withdrawal from the contract is made in the period of 14 days, a consumer does not need to state the reasons for it.
In the period of 14 days after notifying the provider of the withdrawal a consumer has to return the goods: undamaged, in unchanged quantity, unused and in condition to be further sold, unless the goods are destroyed, broken, lost or its quantity has been reduced without consumer’s liability. The goods are to be returned to:

Picoinvent, d.o.o.
Volča 2, Volča, 4223 Poljane nad Škofjo Loko 

A consumer covers the return expenses in case of withdrawal from the contract after the goods are shipped, rejection of the confirmed shipment or wishes to return the product. Collect on delivery shipments will be rejected.
A consumer cannot withdraw from the contract that concerns goods manufactured according to precise instructions of a consumer, adapted to their personal needs (for example a non-standard dimension product), that by nature is not suitable for returning, is highly perishable or its best-before date has expired.
The provider has to deliver goods to a consumer in accordance with the contract and is liable to a material error regarding fulfilling its part according to the Consumer Protection Act. A consumer may enforce their rights due to a material error, providing they inform the provider about the error in a period of two months from the discovery of the error, however, not later than in a period of two years from the delivery.
Access the form to withdraw from a contract here.


Delivery of products is made by Pošta Slovenije. Delivery is possible to all addresses around the world. Products are sent from Slovenia. Approximate delivery time:

Region Delivery time
Slovenia  1-3 working days
The European Union  5-14 working days
The rest of the world   10-30 working days

All products are weighed and the shipment price displayed next to the order.

Payment terms

*Ordered products can be paid in two ways (chosen before the submittal of an order):
*Payment by pro-forma invoice (EU only)
Payment by the Pay-pal system
Products are to be paid before the shipment, therefore upon purchase. A buyer pays the goods at a price that is valid on the day the order is placed.
If a consumer wishes to send a surprise gift to a person or pay by pro forma invoice, those options can be chosen when ordering. In the ‘Comment’ field another address has to be written or any other wishes communicated.
DATA FOR PRO FORMA INVOICE PAYMENT: When paying via a web bank, a consumer has to refer to the next data:

Amount: Pro forma invoice total
Date: Present date
IBAN: SI56 0208 3026 1868 162 (NLB d.d.)
Company Name: Picoinvent, inoviranje, razvoj in raziskave, d.o.o.
Address: Volča 2
City: 4223 Poljane
Country: Slovenia

Complaints and information

We reserve the right to the deviation of the photos from the actual products. Every complaint or claim will be treated according to the provisions of the Consumer Protection Act. Complaints and claims related to products or services can be communicated to

Shipment of goods

The provider prepares the goods to be delivered in the agreed time and sends them to a user’s address. If the delivery date is extended due to an unexpected reason, a consumer is informed by phone, email or ordinary mail.
Cancelling Order before Shipment
Every desired change regarding a submitted, yet unconfirmed order can be communicated as an answer to the email “Order Data” that was received at the submittal of an order. If a customer makes a mistake when ordering, they can withdraw the order before it is shipped with a message to the email address:

E-newsletters and Saving Data

A consumer agrees by their purchase that the company has the right to occasionally inform them via email about the novelties of the company. A buyer can unsubscribe at the link in each received mail. The company will save the consumers data until the consumer decides otherwise. The contract can be accessed by contacting the provider.

Exclusion of Liability

The provider reserves the right to disable the website or disable the access to it in case of technical or other difficulties and maintenance, as well as the right to disable or hinder the use of the web store. The provider is not liable for refunds due to potential damage or costs to a user in case of a website failure, incorrect or hindered website operation. The provider does not issue a guarantee that the content published in the website is exact, complete and accurate, and shall not therefore be held liable for any damages which would arise from the user relying on the published content.
The provider shall not be held liable for any damages which would occur on the user’s hardware, software or other equipment due to the use of the website. The user is obliged to guarantee appropriate protection (antivirus, etc.) for the equipment before accessing and using the website.
A user has to provide a suitable safety and confidentiality of data, used to apply to the website (email, password). The provider does not take responsibility for possible damage in case of an unauthorized disclosure or use of the data for registration.
Application of Law and Jurisdiction
The legal relations between website users and the provider are regulated by the provisions of the Republic of Slovenia. Any disputes between users and the provider will be settled by amicable means, if not possible, the disputes will be referred to the competent court in the country of the provider’s head office.

Final Provisions

The invalidity of any provision of these general terms and conditions, regardless of the reason for invalidity, shall not mean that the entire general terms and conditions are considered invalid as a whole. In such cases the invalid provision shall be considered as non-determined and the general terms and conditions shall remain valid without the applicable provision.
If the provisions of these terms and conditions are contradictory to the provisions of an individual contract between a user and the provider, the provisions of an individual contract shall be valid.
Picoinvent, d.o.o.



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